Order Policy


• Once you place your order, you will receive an email confirmation

• If you need any help with your order confirmation or tracking information please CONTACT US and we’ll be happy to help you.

• Orders cannot be canceled once they are submitted to our fulfillment center but we will do our best to help you prior to that.


  • Once an order is submitted to our fulfillment center, we are unable to cancel or make adjustments to it. Please be sure to review all order information before submitting your order.

  • Orders may be canceled up until they submitted to our fulfillment center. Once an order has been submitted to our fulfillment center, you will be subject to the terms of our Return Policy below.


  • Please note that all Free Shipping promotions only apply to orders within the Lower 48 Contiguous United States.

  • Sometimes we discount individual items so we can provide you with the very best value. We also run several different promotions at any given time. We reserve the right to exclude these already discounted items and other promotions that are running from being combined with other special offers, coupon codes or promotions.


  • Once your order is placed, it is immediately sent to our fulfillment center for processing. Orders cannot be canceled once they are sent to our fulfillment center.

  • Orders are processed for shipment within 2 business days, based on in-stock availability. Transit times listed on our website are in addition to this order processing time.

  • Shipping rates apply to shipments made within the 48 contiguous United States, Alaska, Hawaii, Puerto Rico, Guam, and the Trust Territories.

  • P.O. Box deliveries can only be shipped via Economy Ground Delivery method.

  • All orders placed through this Website are subject to acceptance. We may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your payment method has already been charged for an order that is later canceled, AeroGrow shall issue you a refund.

  • APO/FPO/AE – We are able to accept orders from military addresses, however, we cannot guarantee delivery to the customer once the package reaches the military mail processing facility. Place your order at your own risk.

  • Shipping rates to Canada are not eligible for free shipping promotions

  • We cannot ship to P.O. Boxes in Canada

  • Shipping time frames are longer to Canadian destinations

  • Economy shipping to Canada may take up to 10-14 business days

  • Prices are listed in USD


  • We want you to be completely satisfied. If for any reason you’re not satisfied with your purchase, we can honor you a refund should you wish to return your order. Refunds will be honored once the item is received and shipped back to our warehouse. You may sent the product back to the address provided below:

New York, USA

We guarantee that will now proceed to send you the right product with NO HIDDEN FEE’s. If for any reason they don’t, contact us and we’ll rush you a new kit. CONTACT US to arrange for a merchandise return or for questions related to our quality guarantee.

  • Please do not return any product without contacting Madisonpre for return authorization. Unauthorized returns, as well as C.O.D. shipments, will be refused.

  • Due to continuing improvements, actual product may differ slightly from the product described herein.  Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other legal rights that vary from state to state.